Privacy Policy

At cryselantivo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our financial planning subscription service.

Information We Collect

We collect information you provide directly and information gathered automatically when you use our services:

• Contact details including name, email address, and phone number
• Financial information relevant to planning consultations
• Communication preferences and service usage data
• Technical information such as IP address and browser type

How We Use Your Information

We use your personal information for the following purposes:

• Providing financial planning consultation services and support
• Communicating with you about your subscription and services
• Improving our services based on usage patterns and feedback
• Complying with legal and regulatory requirements

Legal Basis for Processing

Under Australian Privacy Principles, we process your personal information based on:

Primary Basis:: Consent and legitimate business interests for service delivery and improvement

Data Sharing

We may share your information in limited circumstances:

• With service providers who assist in delivering our services
• When required by law or to protect legal rights
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access your personal information and request corrections
• Request deletion of your personal information in certain circumstances
• Object to direct marketing communications
• Lodge a complaint with the Australian Privacy Commissioner
• Request information about how your data is processed

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

Detailed information is available in our Cookie Policy. Cookie Policy

Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Financial planning records are typically retained for seven years after service termination.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or website notices.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information provided on our website.